Reliable IT Support for Growing Businesses
Focus on running your business while we handle your IT. Get peace of mind with a dedicated team that knows your systems, responds quickly, and keeps everything running smoothly—for one predictable monthly fee.
Your Business Comes First
You've built something successful. Now you need IT that supports your growth without demanding your attention. We get it—and we're here to help.
You've Built Something Great
Your business has grown through hard work and smart decisions. You need IT that keeps pace with your success.
Your Time is Precious
Every hour spent troubleshooting IT is an hour away from clients, strategy, and growing your business.
You Want a Real Partner
Not a faceless helpdesk or revolving door of technicians. You want people who know your business.
Predictability Matters
Surprise IT bills disrupt cash flow. You need to know exactly what you're paying each month.
Security Can't Be Ignored
You hear about breaches in the news. You need protection, but not overwhelming complexity.
Your Team Needs to Be Productive
When IT problems arise, work stops. You need issues resolved quickly so everyone can focus on their jobs.
Does This Sound Familiar?
These are the issues we hear about every day from small business owners. The good news? Every one of them is solvable.
Unreliable Current Support
Slow response times, issues that never seem to get properly resolved, or simply no support at all when you need it most.
The "IT Guy" Problem
Over-reliance on one person—internal or external—who isn't always available when things go wrong.
Aging Infrastructure
Old computers, outdated software, and legacy systems causing slowdowns, crashes, and security vulnerabilities.
Security Worries
Constantly hearing about ransomware and breaches, but unsure whether your business is actually protected.
Software Sprawl
Too many tools, overlapping subscriptions, and no clear strategy for what you're paying for or why.
Remote Work Complications
Supporting staff working from home or multiple locations has introduced new challenges and security risks.
Compliance Uncertainty
Unsure if you're meeting GDPR requirements or industry-specific regulations. You know it matters, but where to start?
Why Small Businesses Choose Us
We're built for businesses like yours—big enough to need professional IT support, but wanting more personal service than large IT companies provide.
Responsive, Personal Service
Named contacts who know your business, your systems, and your team. Not a rotating call centre or faceless ticket queue.
Your Dedicated TeamPredictable Pricing
Fixed monthly fee covering everything. No surprise bills or hidden charges for support calls.
Proactive Approach
We prevent problems, not just fix them. Our monitoring catches issues before they affect you.
Plain English
No jargon, no tech-speak. Just clear explanations and honest advice you can understand.
London-Based Team
Local presence means we can be on-site when needed. We're your neighbours, not a distant call centre.
Security Expertise
CISSP-certified team bringing enterprise-grade protection to your business, appropriately scaled.
Flexible Support
Scale up or down as your business needs change. We grow with you, not against you.
IT Services for Small Businesses
Comprehensive support covering everything your business needs—from day-to-day helpdesk to strategic planning for the future.
Complete IT Support
Your full IT helpdesk, handled.
- Unlimited remote support (phone, email, chat)
- On-site support when required
- Proactive monitoring and maintenance
- Patch management and updates
- Vendor liaison (ISP, software, hardware)
- New starter setup and leaver offboarding
Cybersecurity Protection
Enterprise-grade security, appropriately scaled.
- Business-grade antivirus and endpoint protection
- Email security and spam filtering
- Multi-factor authentication setup
- Security awareness training for staff
- Regular security health checks
- Incident response support
Cloud & Productivity
Keep your team connected and productive.
- Microsoft 365 / Google Workspace management
- Email hosting and administration
- File sharing and collaboration setup
- Cloud backup for business data
- Video conferencing tools
- Remote work enablement
Infrastructure Management
Keep your systems running smoothly.
- Server monitoring and maintenance
- Network management and WiFi optimisation
- Hardware procurement advice
- Printer and peripheral support
- Office moves and setup
- Equipment lifecycle management
Business Continuity
Protect what you've built.
- Automated backup solutions
- Disaster recovery planning
- Business continuity documentation
- Regular backup testing and verification
- Rapid recovery capabilities
- Data retention compliance
Strategic Guidance
Technology aligned to your goals.
- Quarterly business reviews
- Technology roadmap planning
- Budget planning assistance
- Vendor evaluation and recommendations
- IT strategy development
- Digital transformation guidance
How We Work With You
We believe in partnership, not just service. Here's what you can expect when you work with Blue Icon.
Onboarding
First 30 DaysWe get to know your business and systems inside out.
- Comprehensive IT audit and documentation
- Meet your team and understand workflows
- Identify quick wins and critical issues
- Set up monitoring and support channels
- Create prioritised improvement plan
Ongoing Support
Day-to-DayReliable support that keeps everything running smoothly.
- Unlimited helpdesk access during business hours
- Guaranteed response times (1hr for critical issues)
- Proactive monitoring catching issues early
- Regular maintenance to keep systems healthy
- Monthly reporting on tickets and trends
Strategic Partnership
OngoingTechnology guidance aligned to your business goals.
- Quarterly review meetings with your leadership
- Annual technology planning and roadmap
- Honest advice on when to invest and when to wait
- Vendor-agnostic recommendations
- Budget planning assistance
What's Included
Clear, straightforward breakdown of what you get. No hidden fees, no surprises.
Always Included
- Unlimited remote support
- Proactive monitoring 24/7
- Patch management and updates
- Antivirus and endpoint protection
- Email security and spam filtering
- Cloud backup for critical data
- Vendor management
- Quarterly business reviews
- On-site support (included hours)
- User onboarding/offboarding
Optional Add-Ons
- Advanced cybersecurity package
- Compliance management (GDPR, Cyber Essentials)
- Virtual CTO advisory hours
- 24/7 out-of-hours support
- Additional on-site days
- Hardware-as-a-Service
- Enhanced monitoring and reporting
- Security awareness training
We Know Your Sector
Experience across professional sectors means we understand your industry's unique requirements, software, and compliance needs.
Professional Services
Accountants, consultants, architects, agencies
- Client confidentiality and data protection
- Professional software integrations
- Remote and hybrid work support
Financial Services
FCA-regulated firms, IFAs, wealth managers
- Compliance-ready infrastructure
- Secure client data handling
- Regulatory requirement support
Legal Firms
Solicitors, barristers' chambers, legal support
- SRA compliance awareness
- Legal software expertise
- Document management systems
Healthcare & Medical
Private clinics, dental practices, specialists
- Patient data protection
- NHS and healthcare integrations
- Medical software support
Property & Construction
Estate agents, property managers, contractors
- Multi-site and mobile support
- Industry-specific software
- Field worker connectivity
Other Sectors
Recruitment, marketing, non-profits, more
- Adaptable to your sector needs
- Quick learners on new software
- Flexible support models
Transparent, Predictable Costs
We believe you should know exactly what you're paying for. Our per-user pricing is simple, scalable, and includes everything your business needs—no hidden fees or surprise charges.
Exact pricing depends on your requirements, team size, and support level needed.
Get a Tailored QuoteFree assessment included"Since switching to Blue Icon, our IT issues have dropped by 60% and we've saved £15,000 annually compared to our previous break-fix provider."
A 35-person accounting firm in Central London was struggling with unreliable IT support, frequent downtime, and unpredictable costs. They needed a partner who understood their industry and could provide proactive, responsive support.
Trusted by London Businesses
How We Compare
Not sure if managed IT support is right for you? Here's how we stack up against the alternatives.
| Break-Fix / Ad-Hoc | In-House IT Hire | Large IT Companies | Blue Icon | |
|---|---|---|---|---|
| Monthly Costs | Unpredictable | £40-60K+ salary | Fixed fee | Fixed, predictable |
| Response Time | Unknown | When available | SLA varies | 1hr guaranteed |
| Proactive Monitoring | None | Limited | 24/7 | 24/7 |
| Personal Service | Variable | One person | Call centre | Named contacts |
| Expertise Breadth | Limited | One person | Broad team | Full team |
| Holiday/Sickness Cover | Gaps | None | Covered | Always covered |
| Security Expertise | Basic | Variable | Available | CISSP certified |
| Strategic Guidance | None | Limited time | Extra cost | Included |
Blue Icon vs. Break-Fix Support
vs. Break-Fix / Ad-Hoc
- Unpredictable costs vs. fixed monthly fee
- Reactive approach vs. proactive prevention
- No monitoring vs. 24/7 system oversight
vs. In-House IT Hire
- Single point of failure vs. full team coverage
- £40K+ salary + benefits vs. predictable monthly cost
- Holiday/sickness gaps vs. continuous coverage
vs. Large IT Companies
- Faceless call centres vs. named, dedicated contacts
- Small fish in big pond vs. valued partnership
- Corporate processes vs. agile, responsive service
Questions Business Owners Ask
We guarantee response times based on issue priority. Critical issues affecting your whole team get a 1-hour response. Standard requests are typically responded to within 4 hours during business hours. Most issues are resolved on first contact.
Our monthly fee includes unlimited remote support, 24/7 proactive monitoring, patch management, antivirus protection, email security, cloud backup for critical data, vendor management, and quarterly business reviews. On-site support is either included or available as-needed depending on your package.
Absolutely. We support remote and hybrid workforces across the UK. Our cloud-based tools and remote support capabilities mean we can help your team wherever they're working, with the same security standards as your office.
We offer flexible terms including month-to-month options. While many clients choose annual agreements for better rates, we don't believe in locking you in. We earn your business through service quality, not contractual obligations.
Critical issues get immediate priority. For system-wide outages or security incidents, we respond within 1 hour and can be on-site if needed. Our proactive monitoring also means we often catch and resolve issues before you even notice them.
Yes, we manage smooth transitions regularly. We'll coordinate with your existing provider, document all systems thoroughly, and ensure no disruption to your business during the handover. Most transitions complete within 2-4 weeks.
Yes. While most issues can be resolved remotely, we provide on-site support when needed. Our London-based team can typically be with you same-day for urgent matters, or we can schedule regular on-site visits as part of your package.
We offer 24/7 emergency support options for critical issues. This covers situations like security breaches, complete system outages, or other business-critical incidents that can't wait until morning.
We specialise in supporting established small businesses, typically between 10-50 employees. This is where we add the most value—big enough to need professional IT support, but wanting a more personal service than large corporate IT providers offer.
Yes, we offer both ongoing managed services and one-time projects. Whether you need an office move, system upgrade, security audit, or cloud migration, we can help—either as a standalone project or alongside your regular support agreement.
Ready for IT Support You Can Rely On?
Let's talk about how we can take IT off your plate. Start with a free, no-obligation assessment of your current setup and see what partnership with Blue Icon looks like.
We'll respond within 4 business hours